# Trouble logging in to RSP account

**URL:** <https://www.rubin.community/t/trouble-logging-in-to-rsp-account/10264>\
**Category:** Support\
**Tags:** rsp\
**Created:** [June 24, 2025, 6:26pm UTC](https://www.rubin.community/t/trouble-logging-in-to-rsp-account/10264 "2025-06-24T18:26:09Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![bbolin](https://avatars.discourse-cdn.com/v4/letter/b/ac91a4/32.png) [@bbolin](https://www.rubin.community/u/bbolin)\
**Post date:** [June 24, 2025, 6:26pm UTC](https://www.rubin.community/t/trouble-logging-in-to-rsp-account/10264/1 "2025-06-24T18:26:09Z")

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![Screenshot 2025-06-24 at 2.22.54 PM](https://us1.discourse-cdn.com/flex002/uploads/rubin/original/2X/d/db16e164ef31936455736099cffccd67a41d4cea.png)

Dear Support,

I am having trouble logging in to [Home](https://id.lsst.cloud/registry/)

It appears when I log in using my ORCID, I get this message (screenshot attached) saying that I have not been assigned a role, and that ““[http://cilogon.org/serverE/users/324899](http://cilogon.org/serverE/users/324899)” is already associated with CILogon OIDC Claims”.

Can you please help?

Many thanks,

Bryce

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**Author:** ![MelissaGraham](https://sea2.discourse-cdn.com/flex002/user_avatar/www.rubin.community/melissagraham/32/2549_2.png) [@MelissaGraham](https://www.rubin.community/u/MelissaGraham)\
**Post date:** [June 26, 2025, 10:15pm UTC](https://www.rubin.community/t/trouble-logging-in-to-rsp-account/10264/2 "2025-06-26T22:15:14Z")

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A post was split to a new topic: [Error logging in despite active account](https://www.rubin.community/t/error-logging-in-despite-active-account/10317)

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**Author:** ![MelissaGraham](https://sea2.discourse-cdn.com/flex002/user_avatar/www.rubin.community/melissagraham/32/2549_2.png) [@MelissaGraham](https://www.rubin.community/u/MelissaGraham)\
**Post date:** [July 1, 2025, 1:22am UTC](https://www.rubin.community/t/trouble-logging-in-to-rsp-account/10264/3 "2025-07-01T01:22:43Z")

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Hi Bryce, the error has been tracked down and fixed. The recommendation is for you to restart the process: [Getting an account on the RSP — Rubin Science Platform](https://rsp.lsst.io/guides/getting-started/get-an-account.html)

Can you report back (or mark this reply as the topic’s solution) once you’re able to log in?

Thanks again for your patience with this.

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**Author:** ![MelissaGraham](https://sea2.discourse-cdn.com/flex002/user_avatar/www.rubin.community/melissagraham/32/2549_2.png) [@MelissaGraham](https://www.rubin.community/u/MelissaGraham)\
**Post date:** [August 13, 2025, 3:13pm UTC](https://www.rubin.community/t/trouble-logging-in-to-rsp-account/10264/4 "2025-08-13T15:13:30Z")

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Marked as solved because I can see an active account now exists.