# Issue with Registration

**URL:** <https://www.rubin.community/t/issue-with-registration/12369>\
**Category:** Support\
**Created:** [July 28, 2026, 8:33pm UTC](https://www.rubin.community/t/issue-with-registration/12369 "2026-07-28T20:33:33Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![addie](https://avatars.discourse-cdn.com/v4/letter/a/0ea827/32.png) [@addie](https://www.rubin.community/u/addie)\
**Post date:** [July 28, 2026, 8:33pm UTC](https://www.rubin.community/t/issue-with-registration/12369/1 "2026-07-28T20:33:33Z")

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I have initiated an account request and received a verification code through my University email. It looks like others have encountered this issue, but after logging in through my institution without issue, the link under “Self sign up for approval” doesn’t load at all regardless of browser or network connection. It seemed others had to get their petition approved, is this what is causing issues and can I get approval?

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**Author:** ![gfonsecaalvarez](https://sea2.discourse-cdn.com/flex002/user_avatar/www.rubin.community/gfonsecaalvarez/32/2940_2.png) [@gfonsecaalvarez](https://www.rubin.community/u/gfonsecaalvarez)\
**Post date:** [July 31, 2026, 11:49pm UTC](https://www.rubin.community/t/issue-with-registration/12369/2 "2026-07-31T23:49:27Z")

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Hi @addie, I wanted to check if you are still experiencing this issue.

To clarify, do you mean you are unable to complete step 5 in the sign-up process outlined here: [Getting an account on the RSP — Rubin Science Platform](https://rsp.lsst.io/guides/getting-started/get-an-account.html)? If you’ve made it to the point of making a username (step 7) then it goes over for account approval, which is done by a person and does take a little bit of time.

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**Author:** ![addie](https://avatars.discourse-cdn.com/v4/letter/a/0ea827/32.png) [@addie](https://www.rubin.community/u/addie)\
**Post date:** [August 4, 2026, 3:20am UTC](https://www.rubin.community/t/issue-with-registration/12369/3 "2026-08-04T03:20:01Z")

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Thanks for your response! I was stuck on step 5, but I was approved after this post so that may have been the issue and it has been resolved.

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**Author:** ![gfonsecaalvarez](https://sea2.discourse-cdn.com/flex002/user_avatar/www.rubin.community/gfonsecaalvarez/32/2940_2.png) [@gfonsecaalvarez](https://www.rubin.community/u/gfonsecaalvarez)\
**Post date:** [August 5, 2026, 12:17am UTC](https://www.rubin.community/t/issue-with-registration/12369/4 "2026-08-05T00:17:16Z")

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Great to hear! I will mark the topic as solved.