# Issue with registration process

**URL:** <https://www.rubin.community/t/issue-with-registration-process/9953>\
**Category:** Support\
**Created:** [April 2, 2025, 8:28pm UTC](https://www.rubin.community/t/issue-with-registration-process/9953 "2025-04-02T20:28:59Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![pedvoca](https://sea2.discourse-cdn.com/flex002/user_avatar/www.rubin.community/pedvoca/32/3209_2.png) [@pedvoca](https://www.rubin.community/u/pedvoca)\
**Post date:** [April 2, 2025, 8:28pm UTC](https://www.rubin.community/t/issue-with-registration-process/9953/1 "2025-04-02T20:28:59Z")

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Hello,

After obtaining my data rights holder status and following the due procedures, when I try to register my account, after providing my Institution (Identity Provider) and clicking on “Begin for Self Signup With Approval” the page just doesn’t load and I can’t proceed with the process. Is there something wrong with the info I provided?

Thank you.

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**Author:** ![MelissaGraham](https://sea2.discourse-cdn.com/flex002/user_avatar/www.rubin.community/melissagraham/32/2549_2.png) [@MelissaGraham](https://www.rubin.community/u/MelissaGraham)\
**Post date:** [April 2, 2025, 10:26pm UTC](https://www.rubin.community/t/issue-with-registration-process/9953/2 "2025-04-02T22:26:49Z")

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Hi Pedro,  
Apologies for the delay. I can see in our system that you were sent an email for data rights verification on March 14 (step 8 of [the process for new accounts](https://rsp.lsst.io/guides/getting-started/get-an-account.html)). But I can also see that your name has since been added to the [International Data Rights Holders List](https://www.lsst.org/scientists/international-drh-list). Thus, I was able to approve your petition just now, and you can proceed to step 9 and log in.  
Melissa

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**Author:** ![pedvoca](https://sea2.discourse-cdn.com/flex002/user_avatar/www.rubin.community/pedvoca/32/3209_2.png) [@pedvoca](https://www.rubin.community/u/pedvoca)\
**Post date:** [April 3, 2025, 4:23pm UTC](https://www.rubin.community/t/issue-with-registration-process/9953/3 "2025-04-03T16:23:15Z")

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Thank you very much Melissa, I was able to login and properly access the platform now.