# Issue with getting account approved

**URL:** <https://www.rubin.community/t/issue-with-getting-account-approved/11690>\
**Category:** Support\
**Created:** [March 4, 2026, 2:34pm UTC](https://www.rubin.community/t/issue-with-getting-account-approved/11690 "2026-03-04T14:34:20Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![thaubner](https://avatars.discourse-cdn.com/v4/letter/t/a5b964/32.png) [@thaubner](https://www.rubin.community/u/thaubner)\
**Post date:** [March 4, 2026, 2:34pm UTC](https://www.rubin.community/t/issue-with-getting-account-approved/11690/1 "2026-03-04T14:34:20Z")

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Hi,

My colleague and I signed up for a Rubin Science Platform account almost a month ago (2/5/26), and have been awaiting approval since then. We were wondering how much longer we should expect to wait before being allowed to access our accounts, as we’ve noticed from other forum threads and the [process outline](https://rsp.lsst.io/guides/getting-started/get-an-account.html) that it usually only takes around 1-2 weeks.

Thank you so much for any help!

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**Author:** ![MelissaGraham](https://sea2.discourse-cdn.com/flex002/user_avatar/www.rubin.community/melissagraham/32/2549_2.png) [@MelissaGraham](https://www.rubin.community/u/MelissaGraham)\
**Post date:** [March 4, 2026, 7:26pm UTC](https://www.rubin.community/t/issue-with-getting-account-approved/11690/2 "2026-03-04T19:26:31Z")

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Hi Theo, thanks for this question.

It is likely that your petition for an RSP account is on [step 8 of the process](https://rsp.lsst.io/guides/getting-started/get-an-account.html). Could you check your email (include the spam folder) for a message with the subject “Confirming your data rights for the Rubin Science Platform”?

Also, I can see that your email address is associated with a high school. Under the Rubin data rights policy, the path to data rights for high school students is the same as for amateur astronomers, which is explained in this documentation:

> **[For amateur astronomers | Rubin Observatory](https://rubinobservatory.org/for-scientists/resources/amateurs)**

Let us know if we should resend the email?

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**Author:** ![thaubner](https://avatars.discourse-cdn.com/v4/letter/t/a5b964/32.png) [@thaubner](https://www.rubin.community/u/thaubner)\
**Post date:** [March 5, 2026, 5:29pm UTC](https://www.rubin.community/t/issue-with-getting-account-approved/11690/3 "2026-03-05T17:29:02Z")

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Hello,

Thank you for the response. I checked my email and couldn’t find a message with that subject, so if you could resend the email that would be amazing, thank you so much!

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**Author:** ![plazas](https://sea2.discourse-cdn.com/flex002/user_avatar/www.rubin.community/plazas/32/867_2.png) [@plazas](https://www.rubin.community/u/plazas)\
**Post date:** [March 31, 2026, 7:26pm UTC](https://www.rubin.community/t/issue-with-getting-account-approved/11690/4 "2026-03-31T19:26:10Z")

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Hi @thaubner, do you still need assistance with this issue?

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**Author:** ![MelissaGraham](https://sea2.discourse-cdn.com/flex002/user_avatar/www.rubin.community/melissagraham/32/2549_2.png) [@MelissaGraham](https://www.rubin.community/u/MelissaGraham)\
**Post date:** [August 10, 2026, 6:30pm UTC](https://www.rubin.community/t/issue-with-getting-account-approved/11690/5 "2026-08-10T18:30:57Z")

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At this year’s RCW we resolved the issue, marking topic as solved.