# Failed RSP Login via CILogon **URL:** \ **Category:** Support\ **Tags:** dp0\ **Created:** [October 27, 2023, 3:05am UTC](https://www.rubin.community/t/failed-rsp-login-via-cilogon/8028 "2023-10-27T03:05:01Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![cbottrell](https://sea2.discourse-cdn.com/flex002/user_avatar/www.rubin.community/cbottrell/32/2689_2.png) [@cbottrell](https://www.rubin.community/u/cbottrell)\ **Post date:** [October 27, 2023, 3:05am UTC](https://www.rubin.community/t/failed-rsp-login-via-cilogon/8028/1 "2023-10-27T03:05:01Z")
I followed the steps 1-4 from the account set-up instructions here: > **[Getting an account on the RSP](https://rsp.lsst.io/guides/getting-started/get-an-account.html)** > > Before getting started: Understand whether you have Rubin data rights.- Rubin data rights are required in order to hold an account in the Rubin Science Platform., All scientists and students who ar... On step 5, I get to the “Self Signup with Approval” page with a botton to “Start”. After pressing this button, I get the following error message: `The identifier "http://cilogon.org/serverE/users/XXXXXX" is not registered. If your request for enrollment is still being processed, you will not be able to login until it is approved. Please contact an administrator for assistance.` I believe that my request for enrollment was already approved. I know that I am on the data rights holder list as a JA. Am I being dense or is this a bug? ---
**Author:** ![ameisner](https://sea2.discourse-cdn.com/flex002/user_avatar/www.rubin.community/ameisner/32/2392_2.png) [@ameisner](https://www.rubin.community/u/ameisner)\ **Post date:** [October 27, 2023, 6:45am UTC](https://www.rubin.community/t/failed-rsp-login-via-cilogon/8028/2 "2023-10-27T06:45:44Z")
Hi Connor, Thanks for this message. It looks to me like this is an open issue that has been reported as of a few days ago: > > > \*\*Describe the bug\*\* > > My attempts to create a login at https://data.lsst.cloud… failed > at the self-signup stage from two different identity providers. > > \*\*To Reproduce\*\* > > \* 1.1 https://data.lsst.cloud/ > \* 1.2 click on "Log in" > \* 1.3 allow access by: > \* script: code.jquery.com > \* script: cdns.jdelivr.net > \* script: HHHHHHHHHHHH.statuspage.io (where HHHHHHHHHHHH is a 12-character alphanumeric string) > \* frame: HHHHHHHHHHHH.statuspage.io (same string) > \* \2.+3.\ and three select Nicolaus Copernicus University (NCU) and login using our centralised login server > \* the first time I did this, earlier today, I agreed to send the listed pieces of info to CILogon. On repeating the step now, I have not been asked about whether I agree to send the info (since the NCU server login.umk.pl presumably has stored my earlier agreement - the first time around, I clicked a box saying that I don't need to confirm every time). > \* \4.\ Onboarding flow: Identity provider selection > \* This is still set at Nicolaus Copernicus University, so I left it unchanged. > \* \5.\ Self Signup With Approval > \* Click on "BEGIN -\>" > \* 5.1 two info boxes flash up briefly about some things being done > \* 5.2 There's > \* a warning popup box \`Identifier (SORID) variable "OIDC\_CLAIM\_sub" not set\` (white text, red background); and > \* \[icon 'i'\] \`The identifier "http://cilogon.org/serverE/users/XXXXXX" is not registered. If your request for enrollment is still being processed,you will not be able to login until it is approved. Please contact an administrator for assistance.\` (black text, yellow background; XXXXXX is a 6-digit number) > > This sequence of steps is reproducible, except that I clicked the X to remove the \`Identifier ...\` box, and it no longer appears on repeats. > > The value XXXXXX is identical each time. > > > \* Repeat 2-5 with ORCID, gets to > \* 5.2 \`The identifier "http://cilogon.org/serverE/users/YYYYYY" is not registered. If your request for enrollment is still being processed, you will not be able to login until it is approved. Please contact an administrator for assistance.\` where YYYYYY is a different number, about 300 greater than XXXXXX, done something like 10 hours later than when I first tried to register. > > \*\*Expected behaviour\*\* > > I expected to be requested to give my given+family name and an email address, as in step 5 of https://rsp.lsst.io/guides/getting-started/get-an-account.html > > \*\*URL\*\* > > The final URL, at step 5.2, is https://id.lsst.cloud/registry/ > > \*\*Desktop (please complete the following information):\*\* > - Device: desktop computer (two different ones) > - OS: Debian GNU/Linux Bookworm 12.2 > - Browser: firefox-esr > - Version: 115.3.0esr-1~deb12u1 > - Plugins for privacy: > - uMatrix (see 1.3 above for third-party scripts and a frame that I allowed); > - Privacy Badger (doesn't seem to have blocked anything); > - uBlock Origin (doesn't seem to have blocked anything) > > \*\*Additional context\*\* > > The variable OIDC\_CLAIM\_sub is described at https://www.cilogon.org/oidc . Thanks for reporting this. -Aaron ---
**Author:** ![drjenncash](https://sea2.discourse-cdn.com/flex002/user_avatar/www.rubin.community/drjenncash/32/2081_2.png) [@drjenncash](https://www.rubin.community/u/drjenncash)\ **Post date:** [October 27, 2023, 12:05pm UTC](https://www.rubin.community/t/failed-rsp-login-via-cilogon/8028/3 "2023-10-27T12:05:11Z")
Just adding that my student and I have both encountered the same error in the last two days. (Using GitHub as the authenticator since we are at a small school). Please keep us up to date on a fix if it becomes available. Jennifer Cash Deidre Gilliard ---
**Author:** ![MelissaGraham](https://sea2.discourse-cdn.com/flex002/user_avatar/www.rubin.community/melissagraham/32/2549_2.png) [@MelissaGraham](https://www.rubin.community/u/MelissaGraham)\ **Post date:** [October 27, 2023, 10:10pm UTC](https://www.rubin.community/t/failed-rsp-login-via-cilogon/8028/4 "2023-10-27T22:10:32Z")
@drjenncash and @cbottrell , the message is that the authentication provider has now fixed this - please try again and let us know? ---
**Author:** ![cbottrell](https://sea2.discourse-cdn.com/flex002/user_avatar/www.rubin.community/cbottrell/32/2689_2.png) [@cbottrell](https://www.rubin.community/u/cbottrell)\ **Post date:** [October 30, 2023, 5:43am UTC](https://www.rubin.community/t/failed-rsp-login-via-cilogon/8028/5 "2023-10-30T05:43:42Z")
Hi All, I can confirm that the issue appears to be resolved. Best, Connor ---
**Author:** ![ameisner](https://sea2.discourse-cdn.com/flex002/user_avatar/www.rubin.community/ameisner/32/2392_2.png) [@ameisner](https://www.rubin.community/u/ameisner)\ **Post date:** [October 30, 2023, 8:21am UTC](https://www.rubin.community/t/failed-rsp-login-via-cilogon/8028/6 "2023-10-30T08:21:36Z")
3 posts were split to a new topic: [503 error when attempting to access RSP Notebook Aspect](https://www.rubin.community/t/503-error-when-attempting-to-access-rsp-notebook-aspect/8031) ---
**Author:** ![drjenncash](https://sea2.discourse-cdn.com/flex002/user_avatar/www.rubin.community/drjenncash/32/2081_2.png) [@drjenncash](https://www.rubin.community/u/drjenncash)\ **Post date:** [October 30, 2023, 8:37pm UTC](https://www.rubin.community/t/failed-rsp-login-via-cilogon/8028/7 "2023-10-30T20:37:37Z")
The issue seems to be resolved for me. I will check with my student and report if there are any issues for her.