# Cannot Create an Account - Error 500 on Registration Page

**URL:** <https://www.rubin.community/t/cannot-create-an-account-error-500-on-registration-page/9946>\
**Category:** Lasair\
**Created:** [March 31, 2025, 4:06pm UTC](https://www.rubin.community/t/cannot-create-an-account-error-500-on-registration-page/9946 "2025-03-31T16:06:44Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![s0alken](https://sea2.discourse-cdn.com/flex002/user_avatar/www.rubin.community/s0alken/32/3204_2.png) [@s0alken](https://www.rubin.community/u/s0alken)\
**Post date:** [March 31, 2025, 4:06pm UTC](https://www.rubin.community/t/cannot-create-an-account-error-500-on-registration-page/9946/1 "2025-03-31T16:06:45Z")

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Hello!

I’m trying to register on Lasair via [https://lasair-ztf.lsst.ac.uk/register/](https://lasair-ztf.lsst.ac.uk/register/) to access the kafka alert stream, but right when I visit the link, I get a “Server Error (500)”, so I can’t create an account.

Thank you in advance for your support!

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**Author:** ![roy](https://sea2.discourse-cdn.com/flex002/user_avatar/www.rubin.community/roy/32/1254_2.png) [@roy](https://www.rubin.community/u/roy)\
**Post date:** [April 1, 2025, 11:37am UTC](https://www.rubin.community/t/cannot-create-an-account-error-500-on-registration-page/9946/2 "2025-04-01T11:37:54Z")

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Hi Rodrigo  
Sorry about that … can you try again?  
Roy

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**Author:** ![s0alken](https://sea2.discourse-cdn.com/flex002/user_avatar/www.rubin.community/s0alken/32/3204_2.png) [@s0alken](https://www.rubin.community/u/s0alken)\
**Post date:** [April 1, 2025, 5:38pm UTC](https://www.rubin.community/t/cannot-create-an-account-error-500-on-registration-page/9946/3 "2025-04-01T17:38:32Z")

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It was solved, I was able to register without any issues, thank you so much for your help, Roy!