# Support **URL:** https://www.rubin.community/c/support/6.md [Latest](https://www.rubin.community/latest.md) · [Categories](https://www.rubin.community/categories.md) · [Tags](https://www.rubin.community/tags.md) --- ## [About the Support category](https://www.rubin.community/t/about-the-support-category/14)
**Author:** [@jsick](https://www.rubin.community/u/jsick)\ **Replies:** 0\ **Last updated:** [August 6, 2015, 5:28am UTC](https://www.rubin.community/t/about-the-support-category/14 "2015-08-06T05:28:33Z")
Get help using the Rubin data, software, and services. Everyone is encouraged to post new topics to ask questions, and to contribute answers and advice where possible. All levels of questions, from beginner to advanced… --- ## [Variability in the ELAIS-S1 DDF](https://www.rubin.community/t/variability-in-the-elais-s1-ddf/12861)
**Author:** [@fanzou01](https://www.rubin.community/u/fanzou01)\ **Replies:** 3\ **Last updated:** [October 23, 2026, 11:46pm UTC](https://www.rubin.community/t/variability-in-the-elais-s1-ddf/12861 "2026-10-23T23:46:17Z")
We recently systematically assessed the variability for galaxies in the central 3.4 deg^2 of the ELAIS-S1 DDF and found some potential issues. We were focusing on the least massive galaxies and so they are generally fain… --- ## [Why alerts in only part of the focal plane?](https://www.rubin.community/t/why-alerts-in-only-part-of-the-focal-plane/12832)
**Author:** [@craiglagegit](https://www.rubin.community/u/craiglagegit)\ **Replies:** 2\ **Last updated:** [October 23, 2026, 6:00pm UTC](https://www.rubin.community/t/why-alerts-in-only-part-of-the-focal-plane/12832 "2026-10-23T18:00:55Z")
Hi all. I extracted the alerts for a given visit during internal testing. When I plot the location of the alerts on the focal plane, I get only partial coverage as in the attached plot. I hypothesize that the reason i… --- ## [Where to find summary of which nights were DDF and which were commissioning/LSST/other](https://www.rubin.community/t/where-to-find-summary-of-which-nights-were-ddf-and-which-were-commissioning-lsst-other/12805)
**Author:** [@heloise](https://www.rubin.community/u/heloise)\ **Replies:** 7\ **Last updated:** [October 23, 2026, 2:44pm UTC](https://www.rubin.community/t/where-to-find-summary-of-which-nights-were-ddf-and-which-were-commissioning-lsst-other/12805 "2026-10-23T14:44:59Z")
Hi all, I already know about the nightsum reports and I am clicking through them, but I am trying to get a bird’s eye view of which nights (or which stretches of time) where DDF and which nights (or stretches of time) … --- ## [Clarification on Rubin Data Rights Eligibility for Independent Researchers](https://www.rubin.community/t/clarification-on-rubin-data-rights-eligibility-for-independent-researchers/12856)
**Author:** [@bkmacy](https://www.rubin.community/u/bkmacy)\ **Replies:** 1\ **Last updated:** [October 21, 2026, 11:32pm UTC](https://www.rubin.community/t/clarification-on-rubin-data-rights-eligibility-for-independent-researchers/12856 "2026-10-21T23:32:57Z")
I’m seeking clarification on the requirements for obtaining Rubin Observatory data rights. I’ve reviewed the Rubin Data Policy and submitted an application outlining a citizen science research proposal. I’m a U.S. citiz… --- ## [ds9 won't open a Rubin coadd](https://www.rubin.community/t/ds9-wont-open-a-rubin-coadd/12839)
**Author:** [@jason.edward.young](https://www.rubin.community/u/jason.edward.young)\ **Replies:** 5\ **Last updated:** [October 21, 2026, 1:04am UTC](https://www.rubin.community/t/ds9-wont-open-a-rubin-coadd/12839 "2026-10-21T01:04:53Z")
Hi, I’ve used RSP to create a cutout of a coadd, and saved it to a .fits file. When I download this file, ds9 refuses to open it with “Unable to load fits”. I am fairly sure that this is an issue to do with header keywo… --- ## [Missing rust components during lsst install?](https://www.rubin.community/t/missing-rust-components-during-lsst-install/12828)
**Author:** [@jason.edward.young](https://www.rubin.community/u/jason.edward.young)\ **Replies:** 6\ **Last updated:** [October 20, 2026, 9:01pm UTC](https://www.rubin.community/t/missing-rust-components-during-lsst-install/12828 "2026-10-20T21:01:37Z")
Hi, I’m trying to do a local lsst install following this tutorial But, when I get to this setp source loadLSST.sh my install fails with ./lsstinstall: 7: /home/postdoc/miniconda3/envs/lsst-scipipe-12.3.0/etc/conda… --- ## [ORCID login blocked by incomplete registration and no current roles](https://www.rubin.community/t/orcid-login-blocked-by-incomplete-registration-and-no-current-roles/12854)
**Author:** [@george](https://www.rubin.community/u/george)\ **Replies:** 1\ **Last updated:** [October 20, 2026, 8:18pm UTC](https://www.rubin.community/t/orcid-login-blocked-by-incomplete-registration-and-no-current-roles/12854 "2026-10-20T20:18:18Z")
Hello Rubin Science Platform Support Team, I am trying to access the Rubin Science Platform using my ORCID account.Some time ago, I received an email titled “Please confirm your Rubin Science Platform registration.” How… --- ## [Adding User-submitted Tutorials to For Scientists page on rubinobservatory.org](https://www.rubin.community/t/adding-user-submitted-tutorials-to-for-scientists-page-on-rubinobservatory-org/12834)
**Author:** [@rwclarke](https://www.rubin.community/u/rwclarke)\ **Replies:** 3\ **Last updated:** [October 19, 2026, 4:35pm UTC](https://www.rubin.community/t/adding-user-submitted-tutorials-to-for-scientists-page-on-rubinobservatory-org/12834 "2026-10-19T16:35:36Z")
Hello, I was notified that this page on rubinobservatory.org has a space for listing user-created software tutorials and that creating a topic here would be the best way to add repositories to the list. The TVS-SC Softwa… --- ## [Wget functionality for DP2 and future data releases](https://www.rubin.community/t/wget-functionality-for-dp2-and-future-data-releases/12836)
**Author:** [@Rance](https://www.rubin.community/u/Rance)\ **Replies:** 3\ **Last updated:** [October 19, 2026, 4:17pm UTC](https://www.rubin.community/t/wget-functionality-for-dp2-and-future-data-releases/12836 "2026-10-19T16:17:52Z")
Is there already or will there be the ability to download Rubin data that is still in internal release via a wget command? I need to have a copy of the Rubin data (coadds and object catalogs) moved over to a non-IDAC da… --- ## [How is SENSOR\_EDGE information handled in DP2 CellCoadds and Object catalogues?](https://www.rubin.community/t/how-is-sensor-edge-information-handled-in-dp2-cellcoadds-and-object-catalogues/12827)
**Author:** [@Saremi-Elham](https://www.rubin.community/u/Saremi-Elham)\ **Replies:** 2\ **Last updated:** [October 16, 2026, 1:49pm UTC](https://www.rubin.community/t/how-is-sensor-edge-information-handled-in-dp2-cellcoadds-and-object-catalogues/12827 "2026-10-16T13:49:18Z")
I noticed that the released DP2 deep\_coadd CellCoadds do not contain a SENSOR\_EDGE mask plane, while the DP2 Object catalogues include pixelFlags\_sensor\_edge and pixelFlags\_sensor\_edgeCenter. I checked several patches an… --- ## [CORS issue when trying to access LSST HiPS from within the science platform's jupyter hub](https://www.rubin.community/t/cors-issue-when-trying-to-access-lsst-hips-from-within-the-science-platforms-jupyter-hub/12806)
**Author:** [@ManonMarchand](https://www.rubin.community/u/ManonMarchand)\ **Replies:** 4\ **Last updated:** [October 15, 2026, 9:03pm UTC](https://www.rubin.community/t/cors-issue-when-trying-to-access-lsst-hips-from-within-the-science-platforms-jupyter-hub/12806 "2026-10-15T21:03:46Z")
Hello, I was trying to overlay the sources onto the HiPS within the jupyter hub. Do to so, I installed ipyaladin with !pip install ipyaladin in a cell. Then you need to reload the page and restart the browser to be able… --- ## [Adding prompt products DOI/links to citations website](https://www.rubin.community/t/adding-prompt-products-doi-links-to-citations-website/12817)
**Author:** [@mschwamb](https://www.rubin.community/u/mschwamb)\ **Replies:** 6\ **Last updated:** [October 15, 2026, 5:48pm UTC](https://www.rubin.community/t/adding-prompt-products-doi-links-to-citations-website/12817 "2026-10-15T17:48:40Z")
Hi, I was using the citation website to check what things I should be citing for a paper I’m writing. I noticed the prompt products were listed but the data previews were. Would it be possible to add that to Digital Obj… --- ## [Retrieving alert packets](https://www.rubin.community/t/retrieving-alert-packets/12822)
**Author:** [@craiglagegit](https://www.rubin.community/u/craiglagegit)\ **Replies:** 2\ **Last updated:** [October 13, 2026, 2:11pm UTC](https://www.rubin.community/t/retrieving-alert-packets/12822 "2026-10-13T14:11:44Z")
I’ve been working through the tutorial for alert packet retrieval. With the alert\_id that is in the tutorial, this retrieval is successful: alert\_id = “170059317401616524” response = await client.get(url, params={“ID”… --- ## [Add template information to the DP2 paper during EDP2 phase?](https://www.rubin.community/t/add-template-information-to-the-dp2-paper-during-edp2-phase/12804)
**Author:** [@mschwamb](https://www.rubin.community/u/mschwamb)\ **Replies:** 2\ **Last updated:** [October 13, 2026, 12:56pm UTC](https://www.rubin.community/t/add-template-information-to-the-dp2-paper-during-edp2-phase/12804 "2026-10-13T12:56:18Z")
I would argue for science papers being written using EDP2 diasources it’s not great that there’s no description of the templates in the DP2 paper draft or documentation from the Observatory as the templates helped produc… --- ## [Question about status of RSP account request](https://www.rubin.community/t/question-about-status-of-rsp-account-request/12558)
**Author:** [@scottstirling](https://www.rubin.community/u/scottstirling)\ **Replies:** 6\ **Last updated:** [October 13, 2026, 11:03am UTC](https://www.rubin.community/t/question-about-status-of-rsp-account-request/12558 "2026-10-13T11:03:02Z")
Requesting help with RSP registration: I put in two requests, one under Gmail and one connected to GitHub, but have yet to successfully login or find an email except “Please confirm your Rubin Science Platform registrat… --- ## [Background removal in edp2 coadd images issues](https://www.rubin.community/t/background-removal-in-edp2-coadd-images-issues/12756)
**Author:** [@bek5cw](https://www.rubin.community/u/bek5cw)\ **Replies:** 2\ **Last updated:** [October 12, 2026, 4:19pm UTC](https://www.rubin.community/t/background-removal-in-edp2-coadd-images-issues/12756 "2026-10-12T16:19:44Z")
Hi everyone, I am currently using the SLIDE tool (GitHub - yizedong/SLIDE · GitHub) to look for transients in the EDP2 data from old DECam templates. I have noticed in some coadded images with bright host galaxies there… --- ## [Changing my institution in rsp account](https://www.rubin.community/t/changing-my-institution-in-rsp-account/12566)
**Author:** [@nkhadka](https://www.rubin.community/u/nkhadka)\ **Replies:** 6\ **Last updated:** [October 12, 2026, 4:13pm UTC](https://www.rubin.community/t/changing-my-institution-in-rsp-account/12566 "2026-10-12T16:13:31Z")
Hi all, my RSP account is linked to my previous institution, Stony Brook University, and I no longer have access to that email account. I also have not linked my RSP account to my personal identities. It would be greatl… --- ## [Any plans for a storage-optimized release of the catalog light curves?](https://www.rubin.community/t/any-plans-for-a-storage-optimized-release-of-the-catalog-light-curves/12410)
**Author:** [@kburdge](https://www.rubin.community/u/kburdge)\ **Replies:** 16\ **Last updated:** [October 12, 2026, 2:03pm UTC](https://www.rubin.community/t/any-plans-for-a-storage-optimized-release-of-the-catalog-light-curves/12410 "2026-10-12T14:03:23Z")
Hi all, I was wondering whether there’s any plan to release a storage-conscious version of the catalog files — optimized to use as little disk space as possible while still providing maximum utility to the community. E… --- ## [Request to add which time format/scale the mpc\_orbits epoch is in in the Rubin schemas](https://www.rubin.community/t/request-to-add-which-time-format-scale-the-mpc-orbits-epoch-is-in-in-the-rubin-schemas/12750)
**Author:** [@mschwamb](https://www.rubin.community/u/mschwamb)\ **Replies:** 6\ **Last updated:** [October 10, 2026, 9:40am UTC](https://www.rubin.community/t/request-to-add-which-time-format-scale-the-mpc-orbits-epoch-is-in-in-the-rubin-schemas/12750 "2026-10-10T09:40:59Z")
All Rubin observations use TAI but I’m pretty sure that MPC\_orbits epoch is not in TAI it’s in TT, MJD. This is explained in this nice bit of documentation, but it’s easy to get confused if you’re looking at the schema p… --- ## [Issue with sersic\_reff\_major in object table](https://www.rubin.community/t/issue-with-sersic-reff-major-in-object-table/12812)
**Author:** [@ConnorStone](https://www.rubin.community/u/ConnorStone)\ **Replies:** 3\ **Last updated:** [October 10, 2026, 12:14am UTC](https://www.rubin.community/t/issue-with-sersic-reff-major-in-object-table/12812 "2026-10-10T00:14:56Z")
Hello, I was using the sersic fits in the object table for DP2 and noticed the fits looked off when projected over an image. I took the sersic parameters and fed them into AstroPhot (another parametric fitting code) and… --- ## [Clarifying questions on some of the fields in the DiaSource Table of the Alert Production Database](https://www.rubin.community/t/clarifying-questions-on-some-of-the-fields-in-the-diasource-table-of-the-alert-production-database/12808)
**Author:** [@heloise](https://www.rubin.community/u/heloise)\ **Replies:** 4\ **Last updated:** [October 7, 2026, 12:38am UTC](https://www.rubin.community/t/clarifying-questions-on-some-of-the-fields-in-the-diasource-table-of-the-alert-production-database/12808 "2026-10-07T00:38:42Z")
Hello, I have misc questions about the fields in the DiaSource Table - I’ve been reading the heck out of that schema and I need help: apFlux\_flag\_apertureTruncated: The aperture did no fit within the image. Q: is that … --- ## [Access to RSP, multiple activated accounts](https://www.rubin.community/t/access-to-rsp-multiple-activated-accounts/12799)
**Author:** [@martinrm](https://www.rubin.community/u/martinrm)\ **Replies:** 8\ **Last updated:** [October 5, 2026, 5:53pm UTC](https://www.rubin.community/t/access-to-rsp-multiple-activated-accounts/12799 "2026-10-05T17:53:56Z")
Hi, My name is Martín Rodríguez Monroy and I recently moved from one institution to another and while trying to log on RSP I found I was not able to do so anymore. Apparently, I have three different activated accounts: … --- ## [RSP Maintenance 14:00-17:00 BST (10:00-13:00 CLST)](https://www.rubin.community/t/rsp-maintenance-1400-bst-1000-clst/12794)
**Author:** [@davemckay](https://www.rubin.community/u/davemckay)\ **Replies:** 2\ **Last updated:** [October 5, 2026, 9:47am UTC](https://www.rubin.community/t/rsp-maintenance-1400-bst-1000-clst/12794 "2026-10-05T09:47:11Z")
Dear all, The UK RSP at rsp.lsst.ac.uk will be unavailable today from 14:00 to 17:00 BST (10:00 to 13:00 CLST) as it is undergoing upgrades to its TAP and authentication services, along with other updates. In the meant… --- ## [Unable to access Discovery Alliance Slack after changing my email address](https://www.rubin.community/t/unable-to-access-discovery-alliance-slack-after-changing-my-email-address/12789)
**Author:** [@ogami](https://www.rubin.community/u/ogami)\ **Replies:** 3\ **Last updated:** [October 3, 2026, 10:59pm UTC](https://www.rubin.community/t/unable-to-access-discovery-alliance-slack-after-changing-my-email-address/12789 "2026-10-03T22:59:58Z")
Hello, I previously had access to the LSSTC / Discovery Alliance Slack workspace, but I am no longer able to sign in because my email address has changed following a change of institution. My Slack account was register… --- ## [How to tell if the zeropoints are calculated incorrectly (due to clouds or something else)?](https://www.rubin.community/t/how-to-tell-if-the-zeropoints-are-calculated-incorrectly-due-to-clouds-or-something-else/12698)
**Author:** [@mschwamb](https://www.rubin.community/u/mschwamb)\ **Replies:** 11\ **Last updated:** [October 2, 2026, 7:03pm UTC](https://www.rubin.community/t/how-to-tell-if-the-zeropoints-are-calculated-incorrectly-due-to-clouds-or-something-else/12698 "2026-10-02T19:03:50Z")
I suspect that the low i-band points in the bottom right are due to clouds/bad zeropoints. This is a dwarf planet and bright enough that it has sufficient past observations that show the rotational light curve does not … --- ## [How to figure out which DP2 visits have DP2 template coverage?](https://www.rubin.community/t/how-to-figure-out-which-dp2-visits-have-dp2-template-coverage/12782)
**Author:** [@mschwamb](https://www.rubin.community/u/mschwamb)\ **Replies:** 2\ **Last updated:** [October 2, 2026, 12:49pm UTC](https://www.rubin.community/t/how-to-figure-out-which-dp2-visits-have-dp2-template-coverage/12782 "2026-10-02T12:49:05Z")
I’m trying to figure out which DP2 visits have template coverage. I would imagine that every observation with a template generated at least one diaSource. Is it okay to query diaSource table for unique visit ID and dete… --- ## [Difference between deep\_coadd and a custom coadd](https://www.rubin.community/t/difference-between-deep-coadd-and-a-custom-coadd/12758)
**Author:** [@emdajhuda](https://www.rubin.community/u/emdajhuda)\ **Replies:** 4\ **Last updated:** [September 30, 2026, 9:28pm UTC](https://www.rubin.community/t/difference-between-deep-coadd-and-a-custom-coadd/12758 "2026-09-30T21:28:07Z")
Custom coadd built from the same visits as the DP1 deep\_coadd does not match it — how should two coadds be compared? Hi everyone, I am testing the custom coadd workflow from tutorial 105.6 “Create custom coadd images” o… --- ## [General questions on DP2 bandpasses](https://www.rubin.community/t/general-questions-on-dp2-bandpasses/12734)
**Author:** [@mginolin](https://www.rubin.community/u/mginolin)\ **Replies:** 2\ **Last updated:** [September 29, 2026, 4:18pm UTC](https://www.rubin.community/t/general-questions-on-dp2-bandpasses/12734 "2026-09-29T16:18:52Z")
Hello! I had a few questions after looking at the DP2 bandpasses (accessed as shown in the tutorial notebook 204.4 204.4. Filter bandpasses — DP2): Is it possible to know which atmospheric model was used to compute th… --- ## [Mask for chip edges?](https://www.rubin.community/t/mask-for-chip-edges/12737)
**Author:** [@dstn](https://www.rubin.community/u/dstn)\ **Replies:** 2\ **Last updated:** [September 27, 2026, 12:10am UTC](https://www.rubin.community/t/mask-for-chip-edges/12737 "2026-09-27T00:10:38Z")
Hi, I would like to understand what CCD area you think will be usable for processing. In the DP1 images, it appears that a 10-pixel boundary has the MP\_EDGE mask bit set. Does this mask bit mean that these pixels are … [Next page](https://www.rubin.community/c/support/6.md?page=1)